Returns & Exchanges
At CarousellMOBILE, we stand behind our electronics with a comprehensive 30-day return policy to ensure you are completely satisfied with your purchase. If your device is defective or does not meet your expectations, we provide a streamlined process for replacements or full refunds.
Initiate a Return Request
Log into your account and navigate to your order history to submit a formal return request within 30 days of delivery.
Prepare Your Device
Factory reset the device to remove all personal data and pack it securely in its original packaging with all included accessories.
Ship the Item
Affix the prepaid shipping label provided by our support team and drop the package off at any authorized courier location.
Inspection and Refund
Once our technicians verify the device condition, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing