Frequently Asked Questions
Everything you need to know about your next mobile upgrade.
Are the devices sold on CarousellMOBILE brand new or refurbished?
We offer a diverse selection of both brand-new factory-sealed devices and professionally certified pre-owned electronics that have passed a rigorous 40-point quality inspection.
What is the standard shipping timeframe for orders?
Orders are typically processed within 24 hours. Domestic express shipping usually takes 2-3 business days, while standard shipping can take 5-7 business days depending on your location.
Do you offer a warranty on pre-owned smartphones?
Yes, all our certified pre-owned devices come with a comprehensive 6-month CarousellMOBILE warranty covering hardware defects and technical malfunctions.
What is your return and exchange policy?
We provide a 14-day money-back guarantee. If you are not satisfied with your purchase, you can return the device in its original condition for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' services for flexible installment options.
How can I track my order status?
Once your order ships, you will receive an automated email containing a tracking number and a link to our logistics partner's portal for real-time updates.